You’re running late. Your patients are frustrated. They’re wasting valuable time sitting in your office waiting room, because you’re behind schedule – again.
As your staff is running around you in circles, they’re also focused on tending to your patient’s care needs, front office obligations, administrative and financial tasks (i.e. checking patients in, scheduling appointments, verifying insurance eligibility, sending reminders, dealing with billing obligations) – and the list continues. Whew, and to think, this is every day.
Does this picture look at all familiar? If so, it’s time for a change.
How are you improving overall patient satisfaction and patient care outcomes?
Here are five strategies that help you both support better patient engagement and make your patients happier and healthier:
1. Find out how your patients want to connect with you.
What kind of communication methods are you currently using to connect with your patients? How are your practice and staff equipped to engage patients? What methods are most favorable to your patients? For example, when sending Appointment Reminders, maybe your patients prefer a combination of voice and text messaging. Have you asked your patients how they want to receive information from you?
NextGen® Electronic Data Interchange (NextGen EDI) Messaging Solutions can help you tailor and automate your patient communications, giving your patient population what they need to hear, when they want to hear it, in the method that works for them.
2. Be consistent with your communication outreach.
Be sure to honor your patients preferred methods of contact and communication preferences. Tell them how you will be connecting with them in the future. Be consistent in your communication outreach moving forward. (And just think – wouldn’t it be ideal if you had a plethora of additional Messaging Solutions other than just Appointment Reminders to offer them?)
NextGen® Messaging solutions cover the bases, including Appointment Reminders, Balance Reminders, a waitlist solution, Provider Delayed or Provider Ready messaging, and more.
3. Ask your patients questions. Value their feedback.
Our newly developed “Voice of the Patient” solution enables you to receive valuable feedback from your patient population. Ask them questions about their experience with you to measure patient satisfaction and more.
How can we help? When you partner with NextGen Healthcare, you will have the option of creating a one-question survey or a more extensive survey based on your practice needs. Then, use the information to change how you engage patients.
4. Consider their life outside your office.
Your number one goal is to provide value-based care to your patients. But remember, this should happen both inside and outside your office. Have you stopped to think how you’re actively helping them manage patient health (and patient’s family’s health) when they’re not in your exam room?
Using the “Provider Delay” messaging solution from NextGen Healthcare (which notifies a patient that the provider is running behind schedule), you can communicate to a patient that you’re running late – giving them back 30 minutes of their time.
5. Decide what Messaging Solutions work best for your patient population.
With NextGen Messaging solutions, you can choose which solutions work best for your practice needs, staff, and, ultimately, patient population. From our current “Appointment Reminder” service, to our soon-to-be-released “Voice of the Patient” survey, “Balance Reminders” and “Provider Ready” (or “Provider Delay” notifications), NextGen Healthcare offers a variety of communication tools. This helps ensure your target message is delivered to the right patient, at the right time, while supporting overall patient engagement and quality care.
Watch a webinar
To learn more, view our Increase Patient Engagement with NextGen Messaging Solutions Webinar. See how your practice can benefit using a combination of our Messaging Solutions.
Interested in speaking with a NextGen EDI product specialist?
Contact Kris Klein to learn more.