If asked, I’d wager that every practice, including yours, would answer yes to these questions:
- Are you striving to continually improve care quality?
- Are you working toward better patient outcomes every day?
- Are you focused on patient satisfaction – today and in the future?
If these goals are at the top of your “to-do” list, then so is improving patient engagement. But, are your efforts effective? Do you have a checklist outlining your overall patient engagement strategy?
If you don’t have a clear strategy – or you’re not sure if your strategy is on target –start at square one. Ask yourself in what ways you’ve started the process of engaging with your patients, if at all – and determine how effectively you’re doing so.
- What tools do you have in place already?
- Do you know what’s working best for your staff?
- Which specific channels are more favorable than others?
Better patient engagement doesn’t just happen – it takes thoughtful planning, a steady focus, and ongoing effort. Plus, providers who foster, measure, and report on outcomes using proactive, population-based care management tools will see payment premiums as we transition to value-based care. Engaged patients are loyal patients, which means fewer no-show appointments, along with many other benefits.
Engagement can come in many forms, such as appointment reminders, balance due reminders, patient surveys, two-way text, and more. The right tools help you automate these communications for an integrated, easy user experience – as well as improved convenience and accessibility for your patients.
How you engage patients can be simple – prepare patients for their upcoming doctor’s visit with you by sending notifications in advance. Ask for feedback on the services you provide by following up with a patient to show you care. All of these outreach efforts support the well-rounded “provider-patient relationship” you should be striving to build, while also helping your patients become part of their overall health plan and awareness.
Want to learn more about improving your patient engagement efforts? Let us help you create a patient engagement checklist. Ask us about our personal messaging customizations when you contact firstname.lastname@example.org to request a demo.
Watch a webinar now to see how our Messaging Solutions can improve your patient communication and workflow.