Employ these essential best RCM practices
A high-performing staff is critical to a healthy practice revenue cycle. Every employee in your practice – whether their title includes “billing” or not – is a member of your revenue cycle management team. Their actions (directly or indirectly) help determine if you’re on top of your revenue cycle.
It doesn’t matter what type of business office you run – or your specialty, practice size, or market focus – everyone seems to have more work to do than people to do it. That’s why you have to work smart, and avoid getting bogged down by workflow inefficiencies or too much paper.
Optimize workflow with automation
Practices today have access to a huge amount of technology and tools to streamline processes with automation, yet many organizations still seem stuck in the world of paper. The first step to turning your staff into a team of revenue-boosting aces is to increase productivity by optimizing workflows through automation best practices.
Six essential best practices
Successfully make the leap to an automated workflow process with these six best RCM practices:
1. Automate all eligibility-inquiry checks
2. Set up automatic appointment reminders for patients
3. Get program coding assistance (automated suggestions or checks for CPT and ICD codes)
4. Fully utilize claim scrubbing technology (the automated validation of the codes used before submission to payers)
5. Optimize tasking technology; task appropriate staff with A/R and denial follow-ups
6. Upload your payer contract data into your practice management system
Read more tips
Explore more tips that will help empower your staff, improve productivity, and strengthen your revenue cycle outcomes. Read our new eBook, “Practice Staffing Tips: Four Tactics to Improve Your Bottom Line.”